We ship your orders from various international warehouses (US, Canada, Mexico & China). Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually so you may receive one item before the next. Please do not panic if you don't receive all of your items at once…they are on the way! Therefore, the partial shipment could be applied to customers’ order.
We will send you the tracking number(s) with your orders to the email that you filled out when placing your orders. The confirmation email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.
The tracking information will appear within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment center of your online shop.
Please note that the tracking information will be displayed after 2-5 days after being updated. For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.
We offer safe shopping and accept payment via Paypal, Credit cards, Debit cards or Apple Pay. So you can choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.
Please note that we are only able to make change to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email firstname.lastname@example.org within 24 hours after placing your order.