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FAQs

Shipping Method

  1. What is the cost for shipping and how do you ship?
    Shipping cost is vary, depends on your exact location and shipping option.

  2. How come my order did not come in one package?
    We ship your orders from various international warehouses (US, Canada, Mexico & China).  Our stock is spread out over multiple fulfillment centers in order for them to get to you faster.  This means orders containing multiple items may be shipped individually so you may receive one item before the next.  Please do not panic if you don't receive all of your items at once…they are on the way!  
    Therefore, the partial shipment could be applied to customers’ order.

  3. Where do you ship?
    We are provide international shipping

Shipping Time

How long is the shipping time?


The shipping time will depend on your exact location. However, it usually takes only 10-15 business days for shipping to the US and 15-20 business days for international shipping.

Order Tracking

  1. How do I track my order(s)?
    We will send you the tracking number(s) with your orders to the email that you filled out when placing your orders. The confirmation email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.

  2. When will the tracking information appear?
    The tracking information will appear within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment center of your online shop.

  3. Why can't I track my order on your website?

    Please note that the tracking information will be displayed after 2-5 days after being updated.  For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.

  4. Why is my shipping status unchanged?
    Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.

Payment Method

  1. How can I pay for my order?
    We offer safe shopping and accept payment via Paypal, Credit cards, Debit cards or Apple Pay. So you can choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.

  2. What currency are using at Brixtin?
    Our products are listed in US Dollar. But our system will automatically convert it for you, don't worry!

Orders

  1. How do I place my orders?

    First, please visit our store at: http://brixtin.com/
    Choose products that you love, then click "Add to cart" and "Check out".
    Then fill in your information and pay.
    You're done! It's that easy.

  2. How do I modify my orders?
    Please note that we are only able to make change to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email support@brixtin.com within 24 hours after placing your order.
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